Refund policy

Return 

Return & Refund Policy

Food Products – No Returns

Due to food safety regulations, all food products are final sale and cannot be returned or exchanged once shipped.

This includes, but is not limited to:

  • Stroopwafels

  • Pie crusts

  • Coffee

  • Any other edible products

Late Deliveries

Dutch Waffle Company is not responsible for products that arrive later than expected, including (but not limited to):

  • Carrier delays

  • Weather conditions

  • High-volume shipping periods (holidays, promotions, etc.)

  • Orders placed too close to the desired delivery date by the customer

  • Any other circumstances beyond our control

No refunds, returns, or store credits will be issued for orders that arrive late.

If delivery timing is critical, we strongly recommend placing your order well in advance and contacting us before ordering so we can help you choose the best available shipping option.

📧 shop@dutchwafflecompany.us
📞 574-312-4578

Non-Food Merchandise Returns (7-Day Policy)

We offer a 7-day return policy on non-food merchandise only (such as mugs, magnets, tins, or other non-edible items).

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging

  • Proof of purchase is required

  • The customer is responsible for all return shipping costs

  • Original shipping fees are non-refundable

How to Start a Return

To request a return, you must contact us within 24 hours of receiving your parcel:

📧 shop@dutchwafflecompany.us
📞 574-312-4489

If your return is approved:

  • We will provide return instructions

  • Items returned without prior approval will not be accepted

Damages & Incorrect Orders

Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us right away so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items are non-returnable:

  • All food products

  • Sale items

  • Gift cards